Subject: RE: Refund Approval -
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Wed, 14 Jul 2021 12:41:25 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, July 14, 2021 3:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Refund Approval -

External email sender, please take precaution.
Hi Team,

Problem Statement:  Need refund approval
Order Date : Jun 29, 2021
Order ID:  8274263548
Return Tracking ID: FP0701210001165
Total amount: KWD11.12.
Concept: HOME CENTRE

Issue Description: Customer placed an order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3items has been shipped/Delivered from our side.

The missing item is  161955441 - - Checkers Decor Game the cost of the item is KWD11.12. The customer received the box of the item empty and he provided us by a photo to confirm that.

Case history: the customer contacted us on 05/07/2021 and informed us that he did not receive the item, we escalated to HC KW team regarding this issue, but not getting any response from them.

Customer history:  the customer with us since  6/29/21  and placed only this order

Kindly check  and do the needful.

Regards,
Apoorv
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