Subject: Drop Payment - 2839678
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 13 Jul 2021 06:46:21 -0700 (MST)

Hi Team, 

Customer has reported a drop payment and below are the details shared by the customer for the same, please assist to investigate the same: 

1. Amount Deducted: KWD 10.6 
2. Date of Deduction: July 10, 2021 
3. Email Address: [email-masked] 
4. Auth Code: 15465947, 51161578 (One of them, as mentioned in his screenshot there are two auth codes) 
5. Payment Mode: Credit card 

Thank you for your help! 

Regards, 
Apoorv