Subject: RE: Refund Approval - 8241187810
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Thu, 8 Jul 2021 13:35:52 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, July 8, 2021 2:53 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Refund Approval - 8241187810

External email sender, please take precaution.
Hi Team,

Problem Statement:  Need refund approval
Order Date : Mar 10, 2021
Order ID:  8241187810
RMA: 1000635924 Status: Cancelled
Items ID: 162874759-162903664-162653045-162975096
Child Ticket: 2788952
Total amount: 13.4 KWD

Issue Description: As per the LMG website the return items have been returned to WH on 26/06/2021 and till now the RMA processed as cancelled.

Case history: the customer contacted us on 29/06/2021, we already escalated to WH team but not getting any response from them, and we have checked Oracle, as per oracle received as unexpected.

Customer's history: The customer is with us since 10/03/2021 and placed two orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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