Subject: Re: [#2528665] - Conversation with مشعل
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Siva Ganesh <[email-masked]>, sachin maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 8 Jul 2021 05:18:09 -0700 (MST)

Hi Jessie, 

Checking with customer. If he responds, will update you on the same. 

Regards. 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Siva Ganesh" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, July 8, 2021 1:05:00 PM 
Subject: RE: [#2528665] - Conversation with مشعل 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Can you please use the below proof and confirm 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Siva Ganesh <[email-masked]> 
Sent: Wednesday, July 7, 2021 6:11 PM 
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: RE: [#2528665] - Conversation with مشعل 

Dear Jessie, 

FYI, 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 7, 2021 3:50 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Siva Ganesh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#2528665] - Conversation with مشعل 
Importance: High 

[ mailto:[email-masked] | @Sachin
 Maheshwari ] 

As per the store team, they don’t have the order and order is marked as pick up complete. 

Customer claims this wasn’t picked up. 

Order value is SAR 820 and this order was placed from February. 

[ mailto:[email-masked] | @Siva Ganesh ] can you help us check if there is any proof for collection on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mallmanager Cpdc < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 4, 2021 11:28 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Cornichedammam < [ mailto:[email-masked] | [email-masked] ] >; Arokia SamyFrancis < [ mailto:[email-masked] | [email-masked] ] >; Manager.Corniche < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Aravinth Muthukumar < [ mailto:[email-masked] | [email-masked] ] >; Soni Kumar < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2528665] - Conversation with مشعل 

Dear all, 

Below mention order its not with us. Kindly make RTS for that customer or provide me the details when we completed the Order. 

Thanks 

Samy 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 4, 2021 6:48 AM 
To: Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Cornichedammam < [ mailto:[email-masked] | [email-masked] ] >; Arokia SamyFrancis < [ mailto:[email-masked] | [email-masked] ] >; Mallmanager Cpdc < [ mailto:[email-masked] | [email-masked] ] >; Manager.Corniche < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Aravinth Muthukumar < [ mailto:[email-masked] | [email-masked] ] >; Soni Kumar < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2528665] - Conversation with مشعل 

External email sender, please take precaution. 

Hi [ mailto:[email-masked] | @Centrepoint Cornichedammam ] [ mailto:[email-masked] | @Arokia SamyFrancis ] [ mailto:[email-masked] | @Mallmanager Cpdc ] [ mailto:[email-masked] | @Manager.Corniche ] 

Please check and update us if the order in the store, Kindly call customer and handover the order ASAP. 

Order ID: 6271536492 

Thanks 

On Tue, 29 Jun at 11:18 AM , Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi [ mailto:[email-masked] | 
@Centrepoint Cornichedammam ] [ mailto:[email-masked] | 
@Arokia SamyFrancis ] [ mailto:[email-masked] | 
@Mallmanager Cpdc ] [ mailto:[email-masked] | 
@Manager.Corniche ] 

Please check and update us if the order in the store, Kindly call customer and handover the order ASAP. 

Order ID: 6271536492 

Thanks 

BQ_BEGIN

From: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 22, 2021 10:30 AM 
To: Centrepoint Cornichedammam < [ mailto:[email-masked] | [email-masked] ] >; Mallmanager Cpdc < [ mailto:[email-masked] | [email-masked] ] >; Arokia SamyFrancis < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Aravinth Muthukumar < [ mailto:[email-masked] | [email-masked] ] >; Soni Kumar < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2528665] - Conversation with مشعل 

Hi [ mailto:[email-masked] | 
@Arokia SamyFrancis ] 

Below order status updated as customer picked up completed but customer confirms to us he didn't collect it from the store So please check and do the best ASAP. 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 21, 2021 12:46 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Aravinth Muthukumar < [ mailto:[email-masked] | [email-masked] ] >; Soni Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2528665] - Conversation with مشعل 

Hi [ mailto:[email-masked] | 
@Nusaybah Alzuman ] [ mailto:[email-masked] | 
@Qazi Mohammed ] , 

Please assist in getting the POC for the below mentioned orders. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 17, 2021 7:00 PM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Aravinth Muthukumar < [ mailto:[email-masked] | [email-masked] ] >; Soni Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2528665] - Conversation with مشعل 

External email sender, please take precaution. 

Hi Team, 

Urgent Reminder 

Problem Statement: Need POC 
Order Date : Feb 7, 2021 
Order ID: 6271536492 
Store Code: Babyshop21088 
Tracking ID: 100396156 

Order Date : Feb 6, 2021 
Order ID: 6271481055 
Store Code: Babyshop21088 
Tracking ID: 100396063 

Assistance Required: Need Urgent POC 

Issue Description: The orders was shipped from our side on 2/7/21 and as per Hybris the orders collected by customer on 2/13/21, But customer claiming that he didn't collect both of the orders, Kindly check and share with us the POC and customer ID. 

Regards, 
Samer 

BQ_BEGIN

On Wed, 26 May at 1:18 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Need POC 
Order Date : Feb 7, 2021 
Order ID: 6271536492 

Store Code: Babyshop21088 
Tracking ID: 100396156 

Order Date : Feb 6, 2021 
Order ID: 6271481055 

Store Code: Babyshop21088 
Tracking ID: 100396063 

Assistance Required: Need Urgent POC 

Issue Description: The orders was shipped from our side on 2/7/21 and as per Hybris the orders collected by customer on 2/13/21, But customer claiming that he didn't collect both of the orders, Kindly check and share with us the POC and customer ID. 

Regards, 
Ebrahim Hageb 

2528665:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9b6de4569d1408537ad08d941511d9c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612638913273373%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6Eal1Zrt8ym5%2FaNFq3ThLE%2Bu45R%2By%2BgrXsb0UH%2BDo8A%3D&reserved=0 | 
www.landmarkgroup.com ] 
BQ_END

BQ_END

2528665:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com