Subject: RE: [#2563170] - My order has not arrived yet.
From: Akshay Berry <[email-masked]>
To: Mustafa Chakki <[email-masked]>, Manish Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ecom cskuwait <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 7 Jul 2021 08:59:21 +0000

@Mustafa Chakki<mailto:[email-masked]>,

Please see below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mustafa Chakki <[email-masked]>
Sent: Wednesday, July 7, 2021 12:23 PM
To: Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Reddy Prasad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ecom cskuwait <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: [#2563170] - My order has not arrived yet.

Dear Team,

There are no bank details updated for the mentioned order no. to process the refund.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 10:11 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Hi @Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Please action the ticket below as customer keeps chasing us for refund. Bank details updated on Hybris.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 9:34 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2563170] - My order has not arrived yet.

External email sender, please take precaution.
HI Akshay,

Please note that the customer is still reporting that he had not recieved the amount.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 5:33:49 PM
Subject: Re: [#2563170] - My order has not arrived yet.

Hi Akshay,

Needful is being done. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 4:46:08 PM
Subject: RE: [#2563170] - My order has not arrived yet.

Hi @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please check ticket# 2563170 as customer shared the bank details already and proceed with manual refund.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 3:01 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Looping in @Akshay Berry<mailto:[email-masked]>

Please connect with customer to get the bank detail and process the manual refund.

Thanks,
Shababe Quamar

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 2, 2021 11:40 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Dear Shababe

Please check and initiate refund to customer

Regards

Reddy Prasad

From: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 12:21 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Dear sir,
The order received &  return processed done from wh ,

SALES_ORDER_NO
COURIER_PARTNER
AWB_NO
CLASSIFICATION
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
8258671859
POS
100076545416
NDR
163142573
Max
1
1
8258671859
POS
100076545416
NDR
163120618
Max
1
1
8258671859
POS
100076545416
NDR
163060551
Max
1
1
8258671859
POS
100076545416
NDR
163080433
Max
2
2

Thanks & Regards,

Siva Prasad

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: 31 May 2021 17:32
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2563170] - My order has not arrived yet.

Dear Siva

Can you please check and confirm if the order was received and return processed

Mustafa : Please confirm if you have received the COD amount for below order from postaplus

Order ID: 8258671859
Tracking ID: 100076545416

Regards

Reddy Prasad

From: Suraj Jawahar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 4:58 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

External email sender, please take precaution.
Hi Farah,

Please note that COD transferred to LM already...

Best Regards,
Suraj Jawahar
Accounting Supervisor

Mob   +965 96093420
Tel     +965 1881881 - ext: 3255

From: Farah Humaidan
Sent: Monday, May 31, 2021 4:53 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Suraj Jawahar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Adding Suraj,

Please note customer paid through link with shipment was OFD but it wasn't delivered

Shipment was returned back to LM on 27 May

Kindly sort the COD amount to be returned to LM

RECEIPT UPDATED WITH RECEIPT# - 112946009566

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 - 3132

From: Akshay Berry [mailto:[email-masked]]
Sent: Monday, May 31, 2021 11:25 AM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Hi @Farah Humaidan<mailto:[email-masked]>,

Please confirm if there was any payment done by the customer through the link as this was a COD order and customer is asking for her money back as it was not delivered and customer claims she made the payment to the courier.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 12:17 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

External email sender, please take precaution.
Dear Akshay,

Please check with your team as the below was returned back on 27 May

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Akshay Berry [mailto:[email-masked]]
Sent: Sunday, May 30, 2021 7:36 PM
To: Max <[email-masked]<mailto:[email-masked]>>; KWI.CustomerSupport <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2563170] - My order has not arrived yet.

Hi @Farah Humaidan<mailto:[email-masked]>,

Please intervene and check as customer is following up for refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 3:33 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2563170] - My order has not arrived yet.

External email sender, please take precaution.
Hi Team,

Problem Statement: return the order and refund the customer
Order Date : 05-05-2021
Order ID: 8258671859
Tracking ID: 100076545416
Assistance Required: return the order and refund the customer
Issue Description: The customer contacted us and request to cancel her delivery and requested her refund as she has paid online to your website kindly return the order and refund the customer on priority basis.

Regards,
Ahmed Omer

2563170:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com