Subject: Re: approval // 8239375828
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, lmscontentqa <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Namrita Kanjani <[email-masked]>, Taskin Shaikh <[email-masked]>, Karen Lobo <[email-masked]>
Date: Tue, 6 Jul 2021 22:51:55 -0700 (MST)

Hi Jessie, 

Please advise on the blow refund approval and transfer to the customer's Knet account as the vouncer has been deactivated now. 

Thank you for yor help. 

Regards, 
Manish 

From: "Karen Lobo" <[email-masked]> 
To: "Raveen Sethupathy" <[email-masked]>, "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "lmscontentqa" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Namrita Kanjani" <[email-masked]>, "Taskin Shaikh" <[email-masked]> 
Sent: Monday, July 5, 2021 5:52:08 PM 
Subject: Re: approval // 8239375828 

Hi [ mailto:[email-masked] | 
@Jessie ] , 

The voucher has been invalidated. Kindly verify 

Best Regards, 

Karen Tracy Lobo 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Raveen Sethupathy <[email-masked]> 
Date: Monday, 5 July 2021 at 4:06 PM 
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Karen Lobo <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]> 
Subject: Re: approval // 8239375828 

[ mailto:[email-masked] | @Karen Lobo ] fyi. 

Regards, 

Raveen Sethupathy 

Team Lead - E-commerce Content Merchandising 

Web Team | Landmark Group 

m: +971544539286 

t: +97145172141 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, July 4, 2021 8:20 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked] <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: RE: approval // 8239375828 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] 

Please invalidate voucher code 82393758285724127648 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, July 4, 2021 3:50 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: approval // 8239375828 

External email sender, please take precaution. 

Hi Team, 

Please assist to get approval to refund to KNET on the below case. 

Regards, 

Apoorv 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 2, 2021 11:42:53 AM 
Subject: approval // 8239375828 

​Hi team, 

Problem Statement: Transfer from RV to KNET 

Order ID: 8239375828 

Refund amount: KWD 6.9 

Assistance Required: Approval to change mode of refund 

Issue Description: Refund was supposed to revert to Knet account but refunded in RV value . Now customer want the refund amount in Knet . Kindly provide us with approval 

Best Regards, 

Elharith 

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