Subject: RE: Refund Approval // 6298955738//6300085054//6300583335
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sun, 4 Jul 2021 16:22:00 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, July 4, 2021 12:03 PM
To: Jessie Caparas <[email-masked]>
Cc: Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval // 6298955738//6300085054//6300583335

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 1:29:23 PM
Subject: Refund Approval // 6298955738//6300085054//6300583335

Hi Team

Problem Statement :Refund Approval

Order Date : Apr 20, 2021
Order ID: 6298955738
Tracking ID : ​46712145185
RMA : 1000858257
Total Price : ​43.49
Concept : ​Centrepoint

Order Date : Apr 23, 2021
Order ID: 6300085054
Tracking ID : ​46712057943
RMA : 1000854769
Total Price : ​79
Concept : ​Centrepoint

Order Date : Apr 24, 2021
Order ID: 6300583335
Tracking ID : ​46712057836
RMA : 1000854768
Total Price : ​129
Concept : ​Centrepoint

Issue Description : The Customer created return request on 4/30/21,returned the Items and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have checked also oracle but not received any.

Case history : The customer reached out to us on Jun 30, 2021 and the case has further been checked also oracle but not received any.

Customer's history : The customer is with us since 7/20/19 and this is his 50th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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