Subject: Re: approval // 8239375828
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 4 Jul 2021 04:50:04 -0700 (MST)

Hi Team, 

Please assist to get approval to refund to KNET on the below case. 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, July 2, 2021 11:42:53 AM 
Subject: approval // 8239375828 

​Hi team, 

Problem Statement: Transfer from RV to KNET 

Order ID: 8239375828 

Refund amount: KWD 6.9 

Assistance Required: Approval to change mode of refund 

Issue Description: Refund was supposed to revert to Knet account but refunded in RV value . Now customer want the refund amount in Knet . Kindly provide us with approval 

Best Regards, 
Elharith