Subject: Re: Transfer from My credit to Bank account 7459605108
From: Apoorv Joshi <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Megh singh <[email-masked]>, Payment Gateway Team <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 2 Jul 2021 05:47:12 -0700 (MST)

Hi Team, 

Please update on the below case if refund is done. 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Megh singh" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "MOHAMMED FAHIM" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, June 14, 2021 5:06:45 PM 
Subject: RE: Transfer from My credit to Bank account 7459605108 

Good day, 

Action will be taken 

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days 

	

Redha Nowrooz 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Megh singh [mailto:[email-masked]] 
Sent: Monday, June 14, 2021 10:55 AM 
To: Merchant Back Offices; Payment Gateway Team 
Cc: Shakeeb Arsalan; Apoorv Joshi; Manish Kumar; MOHAMMED FAHIM; Escalations Dxbteam 
Subject: RE: Transfer from My credit to Bank account 7459605108 

Dear Team, 

Please process a refund for the below order. 

The amount is BD 7.5. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1551 	

5/9/2021 0:40 	

'677950 	

'BENEFIT 	

'044743 	

1 - Purchase 	

'048 	

7.5 	

'CAPTURED 	

'00 	

7459605108 	

'202112905020813 	

'112913624156 	

'7 	

'88.201.109.167 	

'bca29694-ed15-4b73-b834-ca83d239041a 	

'BENEFIT 

Kind regards 

Megh 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 10:40 AM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer from My credit to Bank account 7459605108 

External email sender, please take precaution. 

Dear Megh, 

My credits have been removed, please assist with refund to Benefit for the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED FAHIM" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 26, 2021 7:03:09 PM 
Subject: RE: Transfer from My credit to Bank account 7459605108 

Please go ahead. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 26, 2021 4:24 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; mohammed fahim < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer from My credit to Bank account 7459605108 

External email sender, please take precaution. 

Hi Megh, 

The customer paid through Benefit for the order 7459605108 and he got the refund to his my credit, 
Now the customer is asking for the amount to be transferred to his Benefit account. 

Please provide us the approval so we can proceed with the needful. 

Regards 
Shakeeb 

From: "mohammed fahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 21, 2021 6:05:31 PM 
Subject: Transfer from My credit to Bank account 7459605108 

​Hi Team, 

Problem Statement: Transfer from My credit to Bank account 

Order ID: [ callto:6290994871 | 7459605108 ] 

Refund amount: BHD7.5 

Assistance Required: Approval for transfer 

Issue Description: Refund was supposed to revert to bank account as he paid through card but refunded in My credit. Now customer want the refund amount to be transferred to his bank account. Kindly give an approval for the same. 

Best Regards, 

Fahim 

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