Subject: Re: Return Apporval - 9663437413
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, HAMZA <[email-masked]>
Date: Wed, 30 Jun 2021 05:59:53 -0700 (MST)

Hi Nikhil, 

If this is already escalated to wwd team via freshdesk and you are receiving no response then please send this same escalation via child ticket to dxbteam with images for further assistance. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "HAMZA" <[email-masked]> 
Sent: Wednesday, June 30, 2021 4:35:09 PM 
Subject: Return Apporval - 9663437413 

Hi Team, 

With regards to Order ID 9663437413, the customer is complaining that the wheels of the item has broken and he is unable to fix the same. 

Also, he is telling that the item is unsafe as the finger of his kid has stuck. 

The customer has shared the video and images for the damages. 

The item 160833080 - - Juniors 8-in-1 Activity Learning Cart was purchased on May 23 and collected on May 25 and the customer came to us on June 22 with his complaint. 

The order value is AED 113.40 and this is the 5th order from the customer. 

Kindly provide us the approval to accept a return. 

Regards, 
Nikhil.