Subject: RE: Hybris refund ticket update 6282595949
From: Jessie Caparas <[email-masked]>
To: "Mohammed Athar (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 30 Jun 2021 07:08:09 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]>
Sent: Wednesday, June 30, 2021 1:10 AM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Hybris refund ticket update 6282595949

Hi jessie,

The refund is under process & will be done in 1 to 2 working days.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 3:09 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris refund ticket update 6282595949
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

Please assist on the below.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 2:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Hybris refund ticket update 6282595949

External email sender, please take precaution.
Hi Team,

Hybris ticket: 08075078

The ticket was created on 8th of June for bank transfer and till now there is no update
the issue is pending since long time

Regards
Shakeeb

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 3:14:31 PM
Subject: Hybris refund ticket update

Hi Team,

ticket no: 2499483
case date: 3 May 2021
order no: 6282595949
order date: Mar 11, 2021

issue description: the customer as for his refund to be changed from my credit to his bank account, the jira team deleted the amount from "my credit" and updated the customer bank account details also a hybris ticket was made to make the refund on the date  6/8/21, But till now no update made on the hybris ticket.
Kindly check the hybris ticket and update us asap.

Regards,
Ahmed omer

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