Subject: Fwd: drop payment // [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Ala Hamood <[email-masked]>
Date: Sat, 26 Jun 2021 03:46:09 -0700 (MST)

From: "Mohammed Athar" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 21 June, 2021 15:01:45 
Subject: RE: drop payment // [email-masked] 

Hi Malik, 

Done. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Malik Ismail <[email-masked]> 
Sent: Sunday, June 20, 2021 4:50 PM 
To: Mohammed Athar (TCS) <[email-masked]>; Manish Kumar <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: drop payment // [email-masked] 

Hi Athar, 

Please void the transaction. 

Regards, 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 20, 2021 5:47 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Malik, 

The transaction is only authorized not capture. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 20, 2021 1:40 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Athar, 

Please process refund through portal. 

6317811285 

Authorization Code 608886 

Card Number 534947******3739 

Date 11-06-2021 

Amount SAR 346 

Regards, 

Malik 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 20, 2021 1:32 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment // [ mailto:[email-masked] | [email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please check the below concern as the customer is reporting that the amount of SAR 346 has been deducted from his account. 

Thank you for your help. 

Regards, 

Manish 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, June 18, 2021 3:19:00 PM 
Subject: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi team. 

The customer reported that the amount SAR 346 has been debited from his account without placing any order successfully and he provided the card from which the amount been debited. 

case id : 2701246 

Date : 11/06/2021 

amount : SAR 346 

customer email : [ mailto:[email-masked] | [email-masked] ] 

Card number : 5294155717151118 

Reference number : 0000116214183021 

Please check and do the needful. 

Regards 

Elharith 

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