Subject: RE: WWD Homecentre damaged items //// 8244418523
From: Tejinder Singh <[email-masked]>
To: Akshay Berry <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Murugapandian Mani <[email-masked]>, Harshit Luthra <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Wed, 23 Jun 2021 06:06:14 +0000

Hi Team,

Customer refused to return & they wants to keep the item.

Regards,
Tejinder Singh.

From: Akshay Berry
Sent: Tuesday, June 22, 2021 12:44 PM
To: Mohamed Shabaz Khan <[email-masked]>; Tejinder Singh <[email-masked]>; Hckdelivery Dept <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Murugapandian Mani <[email-masked]>; Harshit Luthra <[email-masked]>; Ashwin Ravichandran <[email-masked]>
Subject: RE: WWD Homecentre damaged items //// 8244418523

Thanks Shabaz!

@Tejinder Singh<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> Arrange return of the item from customer’s place and process RMA number: 1001080733 once received in WH.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 9:02 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Homecentre damaged items //// 8244418523

Hi Akshay,

Please find below approval for return.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 7:57 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Homecentre damaged items //// 8244418523

Approved return

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 4:36 PM
To: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: FW: WWD Homecentre damaged items //// 8244418523

Hi Ashwin,

Please approve to return the item as the customer does not want to fix the item Customer is not satisfied with the quality of product.

Order ID: 8244418523
Item ID: 162750621 - - Sammy 2-Door Wardrobe

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 12:52 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Homecentre damaged items //// 8244418523

@Mohamed Shabaz Khan<mailto:[email-masked]>,

Reminder for the approval for return.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Thursday, June 10, 2021 3:04 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Homecentre damaged items //// 8244418523

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please approve the return for the item as it was not fixed properly by the team as mentioned by the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 3:40 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Homecentre damaged items //// 8244418523

External email sender, please take precaution.
Hi Team,

Any update on the below issue.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 5:29:00 PM
Subject: Re: WWD Homecentre damaged items //// 8244418523

Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 16, 2021 8:26:06 AM
Subject: WWD Homecentre damaged items //// 8244418523

Hi Team,

Problem Statement:  WWD Homecentre damaged items

Order Date : 22/03/2021

Order ID: 8244418523
Tracking ID: 16245158244418523
Item ID: 162750621 - - Sammy 2-Door Wardrobe
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

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