Subject: RE: Missing Shipment / Refund approval // 2659986 9666072337
From: Babyshop Home Delivery <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 11:36:53 +0000

Hi Jessie,

Attached is the proof of delivery for your reference.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Jessie Caparas [email-masked]<mailto:[email-masked]>
Sent: Sunday, June 20, 2021 3:21 PM
To: Manish Kumar [email-masked]<mailto:[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing Shipment / Refund approval // 2659986 9666072337
Importance: High

@Manish Kumar<mailto:[email-masked]>

It wont belong to CONLOC because it’s a WWD item – 162856683

@Babyshop Home Delivery<mailto:[email-masked]> can you please share a proof of delivery for this order?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 8:14 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Shipment / Refund approval // 2659986 9666072337

External email sender, please take precaution.
Hi Jessie,

A gentle reminder on the below request.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 12, 2021 4:12:17 PM
Subject: Re: Missing Shipment / Refund approval   // 2659986   9666072337

Hi Jessie,

Please see the below screenshot and advise as it seems the below item not shipped from the warehouse and the customer has also reported the same.

Thank you for your help.

Regards,
Manish
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 12, 2021 10:50:24 AM
Subject: Re: Missing Shipment / Refund approval   // 2659986   9666072337

Hi

Any Update

Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 7, 2021 5:55:13 PM
Subject: Missing Shipment / Refund approval   // 2659986   9666072337

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date :  Jun 1, 2021
Order ID: 9666072337
Tracking ID : FP060121003399
Total Price : AED 341.00
Concept : BABYSHOP

Issue Description : The Customer placed the order on   Jun 1, 2021, we had check under consignment that the item has been delivered .However, the customer claims that she has not received the item .

Case history : The customer reached out to us on Wed, 2 Jun 2021.
Customer's history :  this is her first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

 missing item : 163155433 - Tommee Tippee - Tommee Tippee Sangenic Nappy Disposal Refill Cassette - Pack of 12

Regards,
Ala Aldin

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