Subject: Re: Refund Approval -6302716351
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 02:45:41 -0700 (MST)

Hi Jessie, 

Please advise on the below refund approval. 

Thank you for your help. 

Regards, 
Manish 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, June 11, 2021 1:16:52 PM 
Subject: Refund Approval -6302716351 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Apr 29, 2021 
Order ID: ​6302716351 
Tracking ID : ​Z4133709 
Total Price : ​SAR 682 
Concept : ​MAX 

Issue Description : The Customer placed the order on Apr 29, 2021, we had asked for the POD from the Zajil Express team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipments. 

Case history : The customer reached out to us on May 29, 2021 and the case has further been escalated to courier partner to check if the order was delivered. As per courier the order has been delivered however, the POD shared by them, customer is denying it . 

Customer's history : The customer is with us since 4/29/21 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb