Subject: Re: Refund issue
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 18 Jun 2021 05:03:36 -0700 (MST)

Hi Team, 

Order Date : Apr 23, 2021 
Order ID: 6300019862 
RMA: 1000894816 

Can you please provide the RRN of the refunded amount 162.64 SAR as the customer is claiming he did not get 

Regards 
Shakeeb 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, June 8, 2021 12:40:50 AM 
Subject: Refund issue 

Hi Team, 
​ 
Problem Statement: Refund issue 

Order Date : Apr 23, 2021 
Order ID: 6300019862 
Tracking ID: SD001770666 

Assistance Required: Refund issue 

Issue Description: The customer is complaining that he did not get the refund of his order number 6300019862 although it is mention on hybris that the refund was processed on 
5/7/21 . Kindly do the needful and process the refund . 

Regards, 
CS Team Mayar