Subject: refund approval
From: Ahmad Alsharif <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 16 Jun 2021 07:32:54 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :Jul 27, 2020 
Order ID: 6211854373 
Tracking ID: NA 
Total value: NA 
RMA :24559001 
Concept: SPORTSONE 

Issue Description :The Customer informed us that he has returned the items but he did not have return receipt, and the customer is waiting for his refund. 
Case history : The customer reached out to us on 31th may /21. and we have checked in in oracle, but we did not receive the items. 
Customer's history : The customer is with us since 3/23/20 and this is his 12th order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

regards 
ahmed