Subject: Re: [#2619805] - need escalation : 6305100674
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Karen Lobo <[email-masked]>, namrita kanjani <[email-masked]>, Landmark Group <[email-masked]>, abhilash kuttalam <[email-masked]>, raveen sethupathy <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Ron Thomas <[email-masked]>, Taskin Shaikh <[email-masked]>
Date: Tue, 15 Jun 2021 22:24:27 -0700 (MST)

Hi Faraz, 

Voucher has been shared, PFA for the same. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Karen Lobo" <[email-masked]>, "namrita kanjani" <[email-masked]>, "Landmark Group" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "raveen sethupathy" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ron Thomas" <[email-masked]>, "Taskin Shaikh" <[email-masked]> 
Sent: Tuesday, June 15, 2021 9:13:10 PM 
Subject: RE: [#2619805] - need escalation : 6305100674 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please forward the below mentioned details to the customer as per the order number mentioned above. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Karen Lobo <[email-masked]> 
Sent: Tuesday, June 15, 2021 5:36 PM 
To: Namrita Kanjani <[email-masked]>; Faraz Lohani <[email-masked]>; Landmark Group <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>; Taskin Shaikh <[email-masked]> 
Subject: Re: [#2619805] - need escalation : 6305100674 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 590-RHCL-8X73-P7XL-C|Start Date: 15.06.2021 00:00:00|End Date: 15.09.2021 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A 

Value: 50 SAR|Minimum Threshold Value: 55 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Best Regards, 

Karen Tracy Lobo 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 15 June 2021 at 5:24 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >, Landmark Group < [ mailto:[email-masked] | [email-masked] ] >, Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >, Karen Lobo < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2619805] - need escalation : 6305100674 

[ mailto:[email-masked] | @Karen Lobo ] 

Regards, 

-- 

Namrita Kanjani 

Senior E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, June 15, 2021 at 5:03 PM 
To: Landmark Group < [ mailto:[email-masked] | [email-masked] ] >, Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2619805] - need escalation : 6305100674 

Hi [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] , 

Please issue a voucher as per the details below : 

Amount : 50 SAR 

TH : 55 SAR 

Concept : MAX 

Validity : 3 months 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please forward the voucher details once issued to the customer as per the order number mentioned above. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 25, 2021 4:52 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2619805] - need escalation 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Late C&C Shipping 

Order Date : May 4, 2021 

Order ID:6305100674 

Store Code:Max60128 

Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on May 4, 2021 but still is showing "IN_PROGRESS". 

Please shipped the order on priority so that the customer can collect as soon as possible. 

Thank you for your help! 

Regards, 

Mohamed 

2619805:1125156 
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