Subject: RE: WWD Homecentre damaged items //// 8244418523
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshit Luthra <[email-masked]>
Date: Mon, 14 Jun 2021 08:52:21 +0000

@Mohamed Shabaz Khan<mailto:[email-masked]>,

Reminder for the approval for return.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Thursday, June 10, 2021 3:04 PM
To: Shakeeb Arsalan <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Harshit Luthra <[email-masked]>
Subject: RE: WWD Homecentre damaged items //// 8244418523

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please approve the return for the item as it was not fixed properly by the team as mentioned by the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 3:40 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Homecentre damaged items //// 8244418523

External email sender, please take precaution.
Hi Team,

Any update on the below issue.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 5:29:00 PM
Subject: Re: WWD Homecentre damaged items //// 8244418523

Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 16, 2021 8:26:06 AM
Subject: WWD Homecentre damaged items //// 8244418523

Hi Team,

Problem Statement:  WWD Homecentre damaged items

Order Date : 22/03/2021

Order ID: 8244418523
Tracking ID: 16245158244418523
Item ID: 162750621 - - Sammy 2-Door Wardrobe
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

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