Subject: Re: [#2609803] -
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: YoussefAm <[email-masked]>, Akshay Berry <[email-masked]>, Splash <[email-masked]>, AbdulrahmanMoha <[email-masked]>, Imran Masih <[email-masked]>, AhmadAlaw <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Jun 2021 07:35:10 -0700 (MST)

Hi Faraz, 

Kindly advise on the address location for their nearby office to customer's location. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "YoussefAm" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Splash" <[email-masked]>, "AbdulrahmanMoha" <[email-masked]>, "Imran Masih" <[email-masked]>, "AhmadAlaw" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, June 13, 2021 5:51:59 PM 
Subject: RE: [#2609803] - 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Please contact the customer and do the needful. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Youssef Amr <[email-masked]> 
Sent: Sunday, June 13, 2021 1:07 PM 
To: Akshay Berry <[email-masked]>; Splash <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2609803] - 

External email sender, please take precaution. 

Dear Akshay 

After checking , shipment is not collected from the customer 

Please advise the customer to drop the shipment in office as there is no shipment collection service in this area 

Thank you In advance 

Best regards 

Youssef Amr Abdelaziz 

Customer success specialist 

Aramex International – Cairo , Egypt 

Tel : 0233339970 

Mob : +201224173312 

[ http://www.aramex.com/ | www.aramex.com ] 

From: Youssef Amr 
Sent: Sunday, June 13, 2021 10:27 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Splash < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2609803] - 

Dear Akshay 

We are checking this one and will close it shortly 

Best regards 

Youssef Amr Abdelaziz 

Customer success specialist 

Aramex International – Cairo , Egypt 

Tel : 0233339970 

Mob : +201224173312 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275581389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Eiq%2BA2WYzfCQ6fDic5LwZaAGUMFaBasCZ%2FLWT%2BfSSHU%3D&reserved=0 | www.aramex.com ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 10, 2021 8:34 AM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Splash < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2609803] - 

[ mailto:[email-masked] | @Youssef Amr ] , 

The shipment is still not returned to us in the WH. Arrange to return ASAP. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 12:14 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Splash < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2609803] - 

External email sender, please take precaution. 

Dear Akshay 

Please be noted that you created 3 collection from your end and the shipment is already collected on 28/5 as the below report 

	

Action 	

Ref 	

Pickup 	

Customer 	

Address 	

Phone 	

Status 	

Entity 	

Type 	

Source 	

Created 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fae%2Fcollection.asp%3FGUID%3D%257bB07F5D2B-C6C1-458E-94F5-0C49B3E8CCBF%257d%26Type%3DCol%26Group%3DEXP&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275591357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uoI%2FUKNN2t4ODGFF6%2BWSLcA9cdtmjxoBLIvqwKqKRyc%3D&reserved=0 | Open ] 	

E11EE1D 	

5/12/2021 10:00 	

RUH 132127 / Naser Alqahtani 	

Al-Rabwah District. Abu O 	

+966555596917 	

Cancelled 	

RUH 	

Collection 	

Shipping API 	

05/11/21 0718 abhishek.bangalore 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fae%2Fcollection.asp%3FGUID%3D%257b3AEE6DEF-242A-42F0-AAAE-F166FB20C990%257d%26Type%3DCol%26Group%3DEXP&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275591357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N483pBr1VydekaF91nqruAc0mkppSBtNFZ8e6z9%2BDFY%3D&reserved=0 | Open ] 	

E23BB86 	

5/24/2021 10:00 	

RUH 132127 / Naser Alqahtani 	

Al-Rabwah District. Abu O 	

+966555596917 	

Cancelled 	

RUH 	

Collection 	

Shipping API 	

05/23/21 2018 abhishek.bangalore 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fae%2Fcollection.asp%3FGUID%3D%257b2B6A4D2D-11DD-400F-8A36-A7E0C83DFADA%257d%26Type%3DCol%26Group%3DEXP&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275601314%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jhTrN3I7MgXsD2Q%2F3d6sxh0p3Vv%2B5ALb%2BF763VFoDW0%3D&reserved=0 | Open ] 	

E28214B 	

5/30/2021 10:00 	

RUH 132127 / Naser Alqahtani 	

Al-Rabwah District. Abu O 	

+966555596917 	

Completed 	

RUH 	

Collection 	

Shipping API 	

05/28/21 1229 abhishek.bangalore 

Best regards 

Youssef Amr Abdelaziz 

Customer success specialist 

Aramex International – Cairo , Egypt 

Tel : 0233339970 

Mob : +201224173312 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275611277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7JQ%2F%2FNXZYJpLxz874AJDkiLuHk8jsKfJ4drlx0dV2L4%3D&reserved=0 | www.aramex.com ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 12:16 PM 
To: Splash < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2609803] - 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @Youssef Amr ] , 

Arrange collection asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Splash < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 6:01 AM 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2609803] - 

External email sender, please take precaution. 

Hi Team, 

Urgent Reminder 

Problem Statement: Late Collection 
Order ID: 6305524862 
Order Date : May 6, 2021 
Tracking ID: 46747334351 
Collection reference: E28214B 
Customer address: Al-Quwai'iah City, Knoll neighborhood, Abu Obeida Bin Al-Jarrah Street (المدينة القويعية؛ حي الربوة؛ شارع ابو عبيدة بن الجراح) 
customer contact number: 966555596917 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on28/05/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis. 

Regards, 
Samer 

في الجمعة, 4 يونيو في 11:01 AM , Splash < [ mailto:[email-masked] | [email-masked] ] > كتب: 

Hi Team, 

Any update?? 

Problem Statement: Late Collection 
Order ID: 6305524862 
Order Date : May 6, 2021 
Tracking ID: 46747334351 
Collection reference: E28214B 
Customer address: Al-Quwai'iah City, Knoll neighborhood, Abu Obeida Bin Al-Jarrah Street (المدينة القويعية؛ حي الربوة؛ شارع ابو عبيدة بن الجراح) 
customer contact number: 966555596917 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on28/05/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis. 

Regards, 
Samer 

BQ_BEGIN

في الأربعاء, 2 يونيو في 8:39 AM , Splash < [ mailto:[email-masked] | [email-masked] ] > كتب: 

Hi Team, 

Problem Statement: Late Collection 
Order ID: 6305524862 
Order Date : May 6, 2021 
Tracking ID: 46747334351 
Collection reference: E28214B 
Customer address: Al-Quwai'iah City, Knoll neighborhood, Abu Obeida Bin Al-Jarrah Street (المدينة القويعية؛ حي الربوة؛ شارع ابو عبيدة بن الجراح) 
customer contact number: 966555596917 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on28/05/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis. 

Regards, 
Samer 

BQ_END

2609803:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275611277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pt%2FRkXL2c0wnvLLEIF5ArJhcRmCexH1cfq3lL0D%2Bw2I%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7fb67b019e614518adf908d92e4a9dee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591720275621226%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H2HbQuKwqdD5IwwUoV9tT0rD4pUE6mqdfZflP03qwN0%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com