Subject: Mada rejected refund 6293766489
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 10 Jun 2021 09:20:50 -0700 (MST)

Hi Team, 

Order: 6293766489 
RMA: 1000818516 
Amount: SAR51.35 

Can you please update regarding the RRN of this mada rejected refund as the customer is saying that he did not get the amount and the RRN is not mentioned in our sheet. 

Regards 
shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, May 31, 2021 5:52:50 PM 
Subject: refund issue 6293766489 

Hi Team, 

Problem Statement: refund issue 

Order Date :Apr 7, 2021 
Order ID: 6293766489 

Assistance Required: Need Urgent refund 

Issue Description: The refund has been rejected twice, and now the refund status is Shared with Payfort, the customer complain that till now she did not get her refund and she has shared her bank statement with us, so kindly check and assist, 
Regards, 
Fatma Maher.