Subject: Re: Drop payment /// 6299023375
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 10 Jun 2021 01:45:02 -0700 (MST)

Hi Jessie, 

Following are the bank details as shared by customer: 

Bank name: Saudi Fransi 
Branch Name: French Bank Quds Street 
Account holder name: Reem Habib Salman Al-Saffar 
Bank account number: 73978500344 
IBAN/IFSC: SA 5655000000073978500344 
Account Type: Current Account 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, June 9, 2021 2:05:03 PM 
Subject: RE: Drop payment /// 6299023375 

Sure [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] 

Ill update you here as well. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Wednesday, June 9, 2021 11:42 AM 
To: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Drop payment /// 6299023375 

Hi Jessie, 

Once bank details are received please update in finance tracker. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 9:22 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment /// 6299023375 
Importance: High 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Get the bank details and share here. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 9:04 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment /// 6299023375 

Hi Jessie, 

We have received the payment from the customer. Refer to the below screenshot FYI. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

4/20/2021 	

21:15:33 	

537.5 	

0 	

0 	

528.31 	

9.19 	

7.99 	

1.2 	

4/21/2021 	

Purchase 	

440647******3912 	

693474 	

1.11018E+11 	

15909178/2021-04-21 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 8:46 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment /// 6299023375 

External email sender, please take precaution. 

Hi Jessie, 

Please check if there is any update on the below. 

Thank you for your help. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 30, 2021 12:20:28 PM 
Subject: FW: Drop payment /// 6299023375 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

I’m not able to find any charge using the below authorization code. 

Can you double check if it’s the same for you? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 29, 2021 12:11 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment /// 6299023375 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate on the below case, order is on validation cancelled and customer complained amount is deducted. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 16, 2021 10:34:45 AM 
Subject: Drop payment /// 6299023375 

Hi Team, 

Order No: 6299023375 

​The is cancelled without authorization however customer claims that the amount V has been deducted on 20/04/2021.Please find the details below and do the needful. 

1. Amount Deducted : SAR 537.50 

2. Date of Deduction: 20/04/2021 

3. Customer's Email address : [ mailto:[email-masked] | [email-masked] ] 

4. Auth. Code : 693474 

Please find the attached statement . 

Regards 

Shafeeque 

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www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com