Subject: Fatal Cases 24th May - 6th June 2021 (Feedback for Improvement)
From: Shakeeb Arsalan <[email-masked]>
To: AHMED OMER <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 9 Jun 2021 09:14:25 -0700 (MST)

Hi Omer, 

PFB fatal mistakes we come across while doing the Audits, Pls go through the details below and do not repeat the same again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 	Remarks 
Email 	Omer 	2618863 	6282970527 	25-May-21 	28-May-21 	0% 	Fatal 	The customer provided the order NO, However you replied and mintioned different order 
Email 	Omer 	2615606 	NA 	24-May-21 	27-May-21 	0% 	Fatal 	Th customer was complaining about reciving the item with the magnatic tag, However u Did not mention to the customer that he has to vist the store to remove the tag 

* You have scored in the week between 24th - 30th of May 50 % and that is very low score. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark which is 85%. ) 

You have to focus on while sending any response to the customer and that should be 100% Accurate. 

Regards 
Shakeeb