Subject: Re: Amount Deduction // 6287934487
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 9 Jun 2021 02:48:31 -0700 (MST)

Hi Team, 

Please assist to investigate on the below case. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, June 4, 2021 3:28:57 PM 
Subject: Amount Deduction // 6287934487 

Hi Team, 

Problem Statement: Amount Deduction 
Order Date : Mar 24, 2021 
Order ID: 6287934487 
Tracking ID: 46418725496 

Reference ID: 101046192758821 
Date: 29/03/2021 
Amount: SAR745.94 
Email ID: [email-masked] 

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them. 

Kindly assist to get this investigated and refunded to the customer. 

Thank you for your help! 

Regards, 
Ebrahim Hageb