Subject: Re: [#2622461] - Returns
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Babyshop Home Delivery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Wed, 9 Jun 2021 02:33:37 -0700 (MST)

Hi Jessie, 

Thank you for sharing the update here. 

Will update you on this if the customer says he wants to return still. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Babyshop Home Delivery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Wednesday, June 9, 2021 2:38:55 PM 
Subject: RE: [#2622461] - Returns 

[ mailto:[email-masked] | @Babyshop Home Delivery ] 

Noted. 

Will check and revert. 

FYI [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

This is related to ticket ID 2622461 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Babyshop Home Delivery <[email-masked]> 
Sent: Tuesday, June 8, 2021 10:56 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: RE: [#2622461] - Returns 

Hi Jessie, 

Yesterday we have sent our team for collection, But as per our team customer said they will take the item so return collection is canceled. 

Kindly re check with customer and we closing the DO as cancel. 

Pankaj Giri | Rajesh Lama 

Babyshop | COD Operations – Non Home | 

P.O. Box 17155 | Dubai, United Arab Emirates | 

Direct : +9714 809 4839 | Mobile : +971564772613 | +971543097510 | +971544764797 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 6:17 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2622461] - Returns 
Importance: High 

[ mailto:[email-masked] | @Babyshop Home Delivery ] 

Has DO been closed? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 5, 2021 12:07 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2622461] - Returns 

[ mailto:[email-masked] | @Babyshop Home Delivery ] 

RMA # 158803897 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 5, 2021 11:06 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2622461] - Returns 

Hi Jessie, 

Please share the RMA number below order mattress return. 

Order Number: 9663565282 

Item Id: 158803897 

Pankaj Giri | Rajesh Lama 

Babyshop | COD Operations – Non Home | 

P.O. Box 17155 | Dubai, United Arab Emirates | 

Direct : +9714 809 4839 | Mobile : +971564772613 | +971543097510 | +971544764797 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 1:34 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2622461] - Returns 

Take the mattress back as return 

Regards, 

Sachin 

From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 1:10 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2622461] - Returns 

Dear Sachin, 

Plz advice on below mail. 

Pankaj Giri | Rajesh Lama 

Babyshop | COD Operations – Non Home | 

P.O. Box 17155 | Dubai, United Arab Emirates | 

Direct : +9714 809 4839 | Mobile : +971564772613 | +971543097510 | +971544764797 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 02, 2021 5:06 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2622461] - Returns 

External email sender, please take precaution. 

Hi Jessie, 

As per the customer, the mattress does not fit inside the bed and baby can climb it and fall off. Hence the reason why customer wish to return either the bed or the mattress, customer has not shared any images for the bed but she has shared the image for the mattress. As we can see the mattress is still packed. 

Please only check if we can accept return for mattress. 

Thank you for your help! 

Regards, 

ahmed 

2622461:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com