Subject: Refund approval - 6304431424
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 9 Jun 2021 02:10:00 -0700 (MST)

Hi Jessie, 

Please assist on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Alsharif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, June 3, 2021 9:37:29 PM 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 
Order Date :May 3, 2021 
Order ID: 6304431424 
Tracking ID: 46714713194 
Total value: NA 
RMA :1000894725 
Concept: Centrepoint 
Issue Description :The Customer informed us that he has returned the items but he did not have return receipt, and the customer is waiting for his refund. 

Case history : The customer reached out to us on 6th may /21. and we have checked in in oracle, but we did not receive the items. As per wh also we have not received the items. 

Customer's history : The customer is with us since 9/25/19 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

regards 
ahmed