Subject: Re: Bank Transfer // Refund approval // 6294052829
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 9 Jun 2021 01:13:57 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, June 6, 2021 6:13:45 PM 
Subject: Bank Transfer // Refund approval // 6294052829 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date :Apr 8, 2021 
Order ID: 6294052829 
Tracking ID : 46423241244 
Total Price : 172.4667 

Issue Description :The Customer placed the order on Apr 8, 2021, The customer says that he does not want the refund as My Credit and wants it as cash to his bank account. Customer has been pushed back multiple times that amount can not be transferred but they insist to receive in bank account. 

Please look into this and assist. 

Regards, 
Ebrahim Hageb