Subject: Re: Amount Deducted Twice // 6307482312
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 9 Jun 2021 01:08:09 -0700 (MST)

Hi Jessie, 

Kindly advise on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, June 8, 2021 8:24:20 AM 
Subject: Re: Amount Deducted Twice // 6307482312 

Hi Jessie, 

Account number is 10100004612606 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, June 7, 2021 11:01:54 AM 
Subject: RE: Amount Deducted Twice // 6307482312 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] 

Added in row # 508. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, June 6, 2021 3:11 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Mohammed Athar (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Amount Deducted Twice // 6307482312 

External email sender, please take precaution. 

Hi Jessie, 

Please find below bank details as requested 

Bank name: Ahli Bank 

Branch: Online 

Account name: Mahmoud Hassan Mahmoud Hassan 

IBAN Number: SA53 1000 0010 1000 0461 2606 

Account type: Current 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 31, 2021 4:02:42 PM 
Subject: RE: Amount Deducted Twice // 6307482312 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Please get the bank details to refund. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 27, 2021 5:25 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount Deducted Twice // 6307482312 

Hi Jessie, 

Please find the below screenshot FYI. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

5/11/2021 	

23:40:55 	

187.49 	

0 	

0 	

183.53 	

3.96 	

3.44 	

0.52 	

5/12/2021 	

Purchase 	

529415******8239 	

725853 	

1.1312E+11 	

16436628/2021-05-12 	

0 	

ARBS2I041473 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

5/11/2021 	

23:35:14 	

187.49 	

0 	

0 	

183.53 	

3.96 	

3.44 	

0.52 	

5/12/2021 	

Purchase 	

529415******8239 	

202331 	

1.1312E+11 	

16436628/2021-05-12 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 23, 2021 12:58 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Amount Deducted Twice // 6307482312 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you help us on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 22, 2021 2:09 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount Deducted Twice // 6307482312 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate the below double deduction for the mentioned order number. Customer has checked with her bank and auth code they shared with customer is 8239. Card number is 5294156374408 

Kindly look into this and assist further. Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 14, 2021 6:48:37 PM 
Subject: Amount Deducted Twice // 6307482312 

Hi Team, 

Order : 6307482312 

The customer is claiming that the amount has been deducted twice, and shared with us the proof PFA as he provided both transaction IDs: 

0000113120185956 

0000113120180751 

Need your assistance. 

Please refund if the amount has been deducted. 

Regards 

Ebrahim Hageb 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com