Subject: Re: Hybris ticket update/ 8251412553
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 7 Jun 2021 19:55:38 -0700 (MST)

Hi Jessie, 

Kindly advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Saturday, June 5, 2021 1:08:34 PM 
Subject: RE: Hybris ticket update/ 8251412553 

[ mailto:[email-masked] | @Mustafa Chakki ] 

This has been pending from April 24. 

Can you please update this in Hybris the soonest 

03995000 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, June 3, 2021 7:30 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: Re: Hybris ticket update/ 8251412553 

External email sender, please take precaution. 

Hi Team, 

Please assist to get the following hybris ticket closed: 03995000 

Item returned under this order and RMA processed for PG value refund, since the payment mode used is KNET, the system automatically generated the above mentioned ticket to refund the customer. 

Please look into this and assist to close it as it is pending since April 2021. 

Thank you for your help! 

Regards, 

Apoorv 

From: "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 25, 2021 12:34:23 PM 
Subject: Hybris ticket update/ 8251412553 

Hi Team, 

Order number: 8251412553 

Kindly do the needful as the hybris ticket has been created on 24 Apr, 2021 but till there is no update on that. 

Regards, 

Prince 

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