Subject: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Jun 2021 01:02:43 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :May 30, 2021 
Order ID: ​6313062617 
Tracking ID: ​Z4329790 
Total value: SAR161.00 
Concept: BABYSHOP 

issue Description: Customer placed an order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items has been Delivered from our side. 

The missing item is162948794 - Juniors - Juniors Cabrio Baby Walker (quantity 1) 

Case history : The customer reached out to us on 3/06/2021. 

Customer's history : The customer is with us since 4/7/21 and this is her 2 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abduqader