Subject: Re: Drop payment /// 6299023375
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Jun 2021 22:45:39 -0700 (MST)

Hi Jessie, 

Please check if there is any update on the below. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, May 30, 2021 12:20:28 PM 
Subject: FW: Drop payment /// 6299023375 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

I’m not able to find any charge using the below authorization code. 

Can you double check if it’s the same for you? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, May 29, 2021 12:11 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Drop payment /// 6299023375 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate on the below case, order is on validation cancelled and customer complained amount is deducted. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 16, 2021 10:34:45 AM 
Subject: Drop payment /// 6299023375 

Hi Team, 

Order No: 6299023375 

​The is cancelled without authorization however customer claims that the amount V has been deducted on 20/04/2021.Please find the details below and do the needful. 

1. Amount Deducted : SAR 537.50 

2. Date of Deduction: 20/04/2021 

3. Customer's Email address : [ mailto:[email-masked] | [email-masked] ] 

4. Auth. Code : 693474 

Please find the attached statement . 

Regards 

Shafeeque 

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