Subject: Fwd: Call back request - 8212517004
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 3 Jun 2021 05:06:47 -0700 (MST)

Hi Team, 

The customer has confirmed that he can be contacted on the below mentioned number, which was provided earlier as well. 

Name: Haneen Alhailat 
Mobile: +96551156727 

Kindly assist. 

Regards, 
Nikhil. 

From: "Ali Mkhaimer" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Sent: Tuesday, 1 June, 2021 13:56:42 
Subject: RE: Call back request - 8212517004 

Dear All, 

Customer was contacted twice , the customer did not answer 

Best Regards, 

Ali Al Mkhaimer 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 79 175 7169 

E: [ mailto:[email-masked] | mailto:[email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Mohd Imran [mailto:[email-masked]] 
Sent: Monday, May 31, 2021 5:45 PM 
To: Rawan Barghouth; Saeed Khawaldeh; Ali Mkhaimer 
Cc: Shakeeb Arsalan; Escalations Dxbteam; Apoorv Joshi; Nikhil Bishnoi; Manish Kumar; Nikhil Bishnoi; Akshay Berry; Faraz Lohani 
Subject: RE: Call back request - 8212517004 

Hi Team, 

Can we quickly call this customer and assist. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 31, 2021 2:03 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call back request - 8212517004 

External email sender, please take precaution. 

Hi Team, 

Customer is requesting for a call back on the below case. 

Kindly do the needful and advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 22, 2021 2:24:38 PM 
Subject: Call back request - 8212517004 

Hi Team, 

With regards to Order ID 8212517004, the customer is complaining that he has purchased the baby walker 162056816 - - Juniors Circus Baby Walker with Toy Bar on Nov 06 which was delivered to him on Nov 09. 

He is complaining that the walker has flipped 4 times and it hurt his baby. He is having bleeding gums. 

He is complaining regarding the description mentioned that his baby is 11 months old and 9 kgs only. But the maximum limit mentioned in the description is more than that. 

Name: Haneen Alhailat 

Mobile: +96551156727 

Kindly request for a call back to be arranged. 

Regards, 

Nikhil. 

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