Subject: Re: Order Delay(Urgent) - 8264365728
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mazen Mohammed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 2 Jun 2021 03:10:15 -0700 (MST)

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Mazen Mohammed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, June 1, 2021 9:50:00 PM 
Subject: Order Delay(Urgent) - 8264365728 

Hi Jessie, 

With reference to the order number: 8264365728 

Order placed on May 26, 2021 and customer has complained that he received an email mentioning that the order will be delivered to him by June 1, 2021. Since the order has no consignment details still customer already contacted the calling team to get an update on his order. Since no update shared with him on the same customer is now irated and has mentioned that he will be raising to social media if he does not receive an update regarding his order by tomorrow max. 

He is also asking to provide him compensation for the delay. 

As per hybris there are no consignment details on this order yet. Raising this directly as customer wish to get an update on this by tomorrow. 

Kindly assist to check this order and if possible arrange it for delivery by tomorrow max. 

Thank you for your help! 

Regards, 
Apoorv