Subject: RE: Refund Issue - 4525028625
From: Rakesh Bernooli <[email-masked]>
To: Malik Ismail <[email-masked]>, Omkar BhaskarMethavade <[email-masked]>, Apoorv Joshi <[email-masked]>, Ritesh Lohia <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, Manish Kumar <[email-masked]>, S
Date: Mon, 31 May 2021 13:44:40 +0000

Dear Malik,

Below are the reversal transaction details as per Payfort & MSA.

  *   Refund Transaction as per MSA.

Card Type
Gross Amt
Commn
Net Amt
Post Date
Trans Date
Card Number
Txn Time
Txn Type
Auth Code
Text Data
ONUSDEBIT
                     70
                1
             68.60
30/12/2020
28/12/2020
526729xxxxxxx327
16:02:23
Sales Draft
778964
169999990060302648
ONUSDEBIT
35
0
-35
05/01/2021
04/01/2021
526729xxxxxxx327
17:44:41
Reversal
778964
169999990060302648
ONUSDEBIT
35
0
-35
05/01/2021
04/01/2021
526729xxxxxxx327
17:45:45
Reversal
778964
169999990060302648

  *   Refund transaction as per Payfort.

Thanks
With Warm Regards
Rakesh Bernooli
Team Finance
Asmakh Office
Cell:- +97431292326.

From: Malik Ismail <[email-masked]>
Sent: Sunday, May 30, 2021 8:10 PM
To: Omkar BhaskarMethavade <[email-masked]>; Apoorv Joshi <[email-masked]>; Ritesh Lohia <[email-masked]>; Rakesh Bernooli <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; abdulqader ahmed <[email-masked]>
Subject: FW: Refund Issue - 4525028625

Hi Team,

Can you please assist to check and confirm refund transaction.

Customer claim refund not received. attached bank statement.

Order ID 4525028625
Refund amount QAT 35 & QAT 35
Date 04-01-2021

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 2:55 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 4525028625

External email sender, please take precaution.
Hi Malik,

Please assist to investigate on the below case.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 28, 2021 10:45:02 AM
Subject: Refund Issue - 4525028625

Hi Malik

Can you please check regarding the following order number: 4525028625.

The following RRN's 100414153408 & 100414150238 are already shared with customer and he is saying his bank is unable to check on the same. Attaching the Bank statement which customer has shared regarding this.

Please look into this on priority and assist.

Thank you for your help!

Regards,
Apoorv

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