Subject: Re: Call back request - 8212517004
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Mon, 31 May 2021 03:02:50 -0700 (MST)

Hi Team, 

Customer is requesting for a call back on the below case. 

Kindly do the needful and advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, May 22, 2021 2:24:38 PM 
Subject: Call back request - 8212517004 

Hi Team, 
With regards to Order ID 8212517004, the customer is complaining that he has purchased the baby walker 162056816 - - Juniors Circus Baby Walker with Toy Bar on Nov 06 which was delivered to him on Nov 09. 

He is complaining that the walker has flipped 4 times and it hurt his baby. He is having bleeding gums. 

He is complaining regarding the description mentioned that his baby is 11 months old and 9 kgs only. But the maximum limit mentioned in the description is more than that. 

Name: Haneen Alhailat 
Mobile: +96551156727 

Kindly request for a call back to be arranged. 

Regards, 
Nikhil.