Subject: Refund Issue - 6283198880
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mazen Mohammed <[email-masked]>
Date: Sun, 30 May 2021 21:16:10 -0700 (MST)

Hi Team, 

With reference to the order number: 6283198880 

Customer has been refunded for an amount of SAR 74 manually by payfort in this order under the following RRN: 107120028593. 

Customer is reporting that they have checked with their bank and they have not received this refund. Attaching the bank statement shared by the customer for reference. 

Please look into this and advise on priority, also as per update from Crystel team customer is requesting a callback from a Male Manager. Customer can be reached on +966583160000. 

Thank you for your help! 

Regards, 
Apoorv