Subject: Re: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 27 May 2021 01:19:25 -0700 (MST)

Hi Team 

Any update, please 

Regards, 
Abdulqader 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, May 24, 2021 7:01:45 PM 
Subject: Refund approval 

Hi Team 

Problem Statement : / Refund approval. 

Order Date : Apr 29, 2021 
Order ID: 6302714751 
Tracking ID : 630271475122999991 
Store Code: Shoexpress21137 
Total Price : SAR46.20 

Issue Description : The Customer placed the order on Aug 29, 2021, we had asked for the POC from the Store team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also says that the image is different from the one mentioned in the bill. 

Case history : The customer reached out to us onMay 16, 2021 

Customer's history : The customer is with us since 11/10/20 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader