Subject: Re: Refund issue / Arrange call back to the customer 6248224290 (5months old case)
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 26 May 2021 01:52:28 -0700 (MST)

Hi Jessie, 

Any update? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 23, 2021 1:27:34 PM 
Subject: Re: Refund issue / Arrange call back to the customer 6248224290 (5months old case) 

Hi Jessie, 

Can we try calling the customer again as he said that last time we called he was busy. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, May 20, 2021 3:17:13 PM 
Subject: RE: Refund issue / Arrange call back to the customer 6248224290 (5months old case) 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Only reached customer’s voicemail. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Thursday, May 20, 2021 11:49 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Refund issue / Arrange call back to the customer 6248224290 (5months old case) 

External email sender, please take precaution. 

Hi 

The customer provided me this contact NO +447984986859 

and asked to be contacted on it. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 20, 2021 11:38:43 AM 
Subject: RE: Refund issue / Arrange call back to the customer 6248224290 (5months old case) 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

We called the customer however no answer. 

Will try again today. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 19, 2021 9:49 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue / Arrange call back to the customer 6248224290 (5months old case) 

External email sender, please take precaution. 

Hi Team, 

Issue statement: Refund Issue / call back 

Order Date: Nov 27, 2020 
Order: 6248224290 
RMA: 1000263046 

Customer's Contact NO: 0553487956 

Issue description: Please note that the RMA mentioned above was processed and the amount SAR39.82 was processed on Dec 1st 2020, However the customer is chasing us till now for the amount and saying he did not receive. 

Please note that we have shared the RRN 033622440315 Provided by malik and asked the customer to check with the bank, then he came again saying the bank confirmed that there is no such transaction, He provided the screenshots above when we asked him for bank statement, However it does not seem like proper statement from the bank. 

We request you to call the customer on the NO mentioned above and check on the issue. (The customer is Arabic speaker) 

Once resolved pls confirm so we can close the case. 

Regards 
Shakeeb 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com