Subject: Refund Approval - 6267416723
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 25 May 2021 02:22:17 -0700 (MST)

Hi Jessie, 

Kindly look into the below case. As per Aramex they have received the shipment damaged. Can we go ahead with refund, order value is SAR 198.40 

Please advise, attaching aramex response. Thank you for your help! 

Regards, 
Apoorv 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, April 30, 2021 3:58:14 PM 
Subject: Damaged item 

Hi Team, 
​ 
Please take a look at ticket #2414106 

Problem Statement: Damaged item 
Order Date :​Jan 25, 2021 
Order ID: ​6267416723 
Tracking ID: 46404527352 

Assistance Required: Damaged item 

Issue Description: The order was shipped from our side on 27/1/2021 but till now the order has not delivered to the customerafter contacting with the shipping company they told us that the order is damaged .Kindly do the needful and refund the customer. 
Regards, 
Mayar