Subject: Re: [#2461829] - RE: You haven't collected order number 6300027341
From: Apoorv Joshi <[email-masked]>
To: abhilash kuttalam <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Max <[email-masked]>
Date: Sun, 23 May 2021 00:15:04 -0700 (MST)

Hi Abhilash, 

Yes correct, this is a credit card refund, no voucher or code has been shared with customer. 

Regards, 
Apoorv 

From: "abhilash kuttalam" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Max" <[email-masked]> 
Sent: Sunday, May 23, 2021 12:26:00 PM 
Subject: FW: [#2461829] - RE: You haven't collected order number 6300027341 

Dear [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Thanks for the RMA. Please help in ensuring this a credit card refund as that’s what customer requested for. 

Regards, 

Abhi 

From: Max <[email-masked]> 
Sent: Thursday, May 20, 2021 3:48 PM 
To: Abhilash Kuttalam <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#2461829] - RE: You haven't collected order number 6300027341 

External email sender, please take precaution. 

Hi Abhilash, 

As per the invoice shared it says credit card refund there, but on top it does says TAX credit note however, there is no credit note code mentioned in invoice. 

Please advise. Thank you for your help! 

@Jessie: Are we getting the RMA published under: INC1058025 

Thank you for checking! 

Regards, 

Apoorv 

On Thu, 20 May at 12:46 PM , Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team, 

This is a credit note that customer can use to purchase online or at store. 

	

	

Abhilash Kuttalam 

Assistant Manager – Omnichannel 

Mob: +966 59 620 5502 

Tel: +966 11 279 3000 | Ext : 3512 

Riyadh Gallery Mall, Gate #A1, 2 nd floor 

PO Box 91861 | Riyadh 11643 | Saudi Arabia 

BQ_BEGIN

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 15, 2021 4:44 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2461829] - RE: You haven't collected order number 6300027341 

External email sender, please take precaution. 

Hi Abhilash, 

With regards to Order ID 6300027341, the customer is confirming that he has returned the item at the store and shared the return receipt with us. 

Kindly assist with the refund. 

Regards, 

Nikhil. 

2461829:1125156 

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2461829:1125156 
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