Subject: New Reply Received - Order 9656107475 cancellation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 10:13:13 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Order 9656107475 cancellation  Ticket comment <div class="zd-comment">
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<div>Dear team,</div>
<div><br></div>
<div>Thank you for informing us.</div>
<div><br></div>
<div>We will do the needful and to cancel the order and refund the customer.</div>
<div><br></div>
<div>Thank you for your cooperation.</div>
<div><br></div>
<div>Heba Ahmed</div>
<div>Tabby customer experience team</div>
<div><br></div>
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<br><var style="color:#FFFFFF;display:none !important;font-size:1px"> Conversation ID: f40f53a2-b967-11eb-af6b-816bc1b0471d 4e398fdf-bae6-11eb-aeb7-48b92a7dd08e a1e49f1</var><span class="zendesk_quoted"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, May 20 at 17:23, Splash  wrote:</div>
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<div dir="ltr">Hi Team,</div>

<div><br></div>

<div dir="ltr">With reference to the mentioned order number: 9656107475</div>

<div dir="ltr"><br></div>

<div dir="ltr">The following order number has not been placed with us by the customer, hence we are unable to cancel nor arrange a return since the order has not been placed. Customer has registered the complaint with us since April 22, 2021 and was advised to contact Tabby.</div>

<div dir="ltr"><br></div>

<div dir="ltr">Since the order has not been placed, no payment has been captured by us for this order.</div>

<div dir="ltr"><br></div>

<div dir="ltr">Please do the needful in this case to cancel the transaction from your end and refund customer's amount.</div>

<div dir="ltr"><br></div>

<div dir="ltr">Thank you for your help!</div>

<div dir="ltr"><br></div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Centrepoint Support Team</div>

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                            On

                            Thu, 20 May at  4:36 PM

                            <span>,  Tabby &lt;[email-masked]&gt;  wrote:

                            <div class="zd-comment"><div>

<div>Dear partner,</div>

<div><br></div>

<div>We received a customer complaint regarding order #( 9656107475): customer wasn't able to submit a return with you.</div>

<div><br></div>

<div>The customer claims no response from your side was received.</div>

<div> Could you kindly let us know if you received the complaint and if you can assist with the return / cancellation?</div>

<div><br></div>

<div>Heba Ahmed</div>

<div>Tabby customer experience team</div>

</div></div>

<var style="color:#FFFFFF;display:none !important;font-size:1px"> Conversation ID: f40f53a2-b967-11eb-af6b-816bc1b0471d f40f53a2-b967-11eb-af6b-816bc1b0471d a1e49f1</var>

  

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  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2602376