Subject: Re: Amount Deducted Twice // 6307482312
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 22 May 2021 03:09:26 -0700 (MST)

Hi Team, 

Please assist to investigate the below double deduction for the mentioned order number. Customer has checked with her bank and auth code they shared with customer is 8239. Card number is 5294156374408 

Kindly look into this and assist further. Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, May 14, 2021 6:48:37 PM 
Subject: Amount Deducted Twice // 6307482312 

Hi Team, 

Order : 6307482312 

The customer is claiming that the amount has been deducted twice, and shared with us the proof PFA as he provided both transaction IDs: 
0000113120185956 
0000113120180751 

Need your assistance. 
Please refund if the amount has been deducted. 

Regards 
Ebrahim Hageb