Subject: Transaction declined - 8258243727
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Fri, 21 May 2021 05:49:11 -0700 (MST)

Hi Team, 

With regards to Order ID 8258243727, the customer is complaining that he money has been deducted but the order has not been placed. We have updated the same in the Kuwait Finance tracker sheet, but the Finance team is telling that they are unable to find any transaction with the reference number shared by the customer in the attached statement. 

Also the customer has shared the following information: 

Amount: 48.490kd 
Date: 3 may 2021 at 2.08pm 
Email: [email-masked] 
Authorisation code: 893846. 

Kindly assist. 

Regards, 
Nikhil.