Subject: Re: Store Complaint - Ticket ID 2527565
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 20 May 2021 02:11:04 -0700 (MST)

Hi Abhilash, 

Kindly assist to loop in the concerned for the below store complaint. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, May 20, 2021 2:19:47 PM 
Subject: Store Complaint - Ticket ID 2527565 

Hi Team, 
The customer is complaining regarding the behavior of one of the staff from Max, Prince Sultan Bin Abdulaziz Rd, Near Herfy, As Sulimaniyah, Riyadh 12221, Riyadh, Riyadh, Saudi Arabia Phone Number: 8001111629. 

The customer purchased the items from Max Talateen as per the attached invoice. The customer went to Max, Prince Sultan Bin Abdulaziz Rd, Near Herfy, As Sulimaniyah, Riyadh after 4 days as the bead and flower from the shoe was falling. While showing the defect to the sales person, the bead fell and lost in the store. 

The agent was rude and used the words like its your mistake and you are talking nonsense. The customer is not sure of the name of the staff, but the salesman was of Indian origin, average in height and a bit heavier in built. One of your staff members had told me that he is one of the two branch managers at the following store; 

Max, 
Prince Sultan Bin Abdulaziz Rd, Near Herfy, As Sulimaniyah, Riyadh 12221, Riyadh, Riyadh, Saudi Arabia 
The customer is very angry on his behavior and needs an action to be taken. Also, the customer is requesting a call back. 

Dr. Muhammad Faisal 
Riyadh As Sulimaniyah 12231 
0549760795 
0547098269 

Kindly assist. 

Regards, 
Nikhil.