Subject: FW: Refund follow up -6280560480-
From: Mohamed Nagy <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 May 2021 09:14:05 +0000

Dear Team,

Kindly send the code to the customer ASAP,
MOC case,

Regards,
Mohamed Nagy

-----Original Message-----
From: Perpetua Dmello <[email-masked]>
Sent: Wednesday, May 19, 2021 12:38 PM
To: Mohamed Nagy <[email-masked]>; Raveen Sethupathy <[email-masked]>; Marita Dsouza <[email-masked]>; Nisha Balakrishna <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>; Namrita Kanjani <[email-masked]>; Taskin Shaikh <[email-masked]>
Subject: Re: Refund follow up -6280560480-

Dear Centrepoint Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 463-RD68-Y412-K819-Y|Start Date: 19.05.2021 00:00:00|End Date: 19.11.2021 23:59:00

Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A

Value: 135 SAR|Minimum Threshold Value: 136 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Perpetua D’Mello
Ecommerce Content Merchandiser
Web Team | Landmark Group

On 5/18/21, 7:54 PM, "Mohamed Nagy" <[email-masked]> wrote:

    Dear All,

    Kindly issue an online Voucher for CP for SAR 135, Validity 6 Month and threshold of SAR 136, Territory KSA.
    MOC case,

    Regards,
    Mohamed Nagy

    -----Original Message-----
    From: Ritesh Sharma <[email-masked]>
    Sent: Tuesday, May 4, 2021 9:29 AM
    To: Jessie Caparas <[email-masked]>; Mohammad Almawaly <[email-masked]>; Nimer Alhirsh <[email-masked]>; Escalations Dxbteam <[email-masked]>
    Cc: ccbackoffice <[email-masked]>
    Subject: RE: Refund follow up -6280560480-

    Approved

    --
    Thanks and Regards,

    -----Original Message-----
    From: Jessie Caparas <[email-masked]>
    Sent: Tuesday, May 4, 2021 9:15 AM
    To: Mohammad Almawaly <[email-masked]>; Nimer Alhirsh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ritesh Sharma <[email-masked]>
    Cc: ccbackoffice <[email-masked]>
    Subject: RE: Refund follow up -6280560480-

    @Mohammad Almawaly

    Go ahead and give it as a voucher.

    @Ritesh Sharma

    Can we please get approval to remove the my credit points for this order.

    Thank you and Kind Regards,
    Jessie Caparas
    T: +97145172087

    -----Original Message-----
    From: Mohammad Almawaly <[email-masked]>
    Sent: Tuesday, May 4, 2021 1:42 AM
    To: Jessie Caparas <[email-masked]>; Nimer Alhirsh <[email-masked]>; Escalations Dxbteam <[email-masked]>
    Cc: ccbackoffice <[email-masked]>
    Subject: RE: Refund follow up -6280560480-

    External email sender, please take precaution.

    Dear team

    Yes, we  made sure the customer and inform  that he could not access his email in (hotmail) in order to recover the password. Also, He told us that he is currently using a different email than a email which contains the credit

    regards
    mohammad almawaly
    ________________________________________
    From: Jessie Caparas [[email-masked]]
    Sent: Monday, May 03, 2021 9:54 PM
    To: Mohammad Almawaly; Nimer Alhirsh; Escalations Dxbteam
    Cc: ccbackoffice
    Subject: RE: Refund follow up -6280560480-

    @Mohammad Almawaly

    Is the below email correct?

    Is the customer currently using this?

    Have we probed and properly walked the customer through on how to properly reset the password?

    Thank you and Kind Regards,
    Jessie Caparas
    T: +97145172087

    -----Original Message-----
    From: Mohammad Almawaly <[email-masked]>
    Sent: Monday, May 3, 2021 10:43 PM
    To: Jessie Caparas <[email-masked]>; Nimer Alhirsh <[email-masked]>; Escalations Dxbteam <[email-masked]>
    Cc: ccbackoffice <[email-masked]>
    Subject: RE: Refund follow up -6280560480-

    External email sender, please take precaution.

    Dear team,

    The order mentioned below refunded as (My credit amount), But the customer cannot access his e-mail to reset the password.

    We need your support in order for the customer to use the credit

    Order ID: 6280560480

    Amount: 135 SAR

    email: [email-masked]

    Best regards,

    mohammad almawaly
    ________________________________________
    From: Jessie Caparas [[email-masked]]
    Sent: Monday, April 26, 2021 8:59 PM
    To: Nimer Alhirsh; Escalations Dxbteam
    Cc: ccbackoffice
    Subject: RE: Refund follow up -6280560480-

    @Nimer Alhirsh<mailto:[email-masked]>

    If amount is not available in customer's wallet, did you escalate this to tech via a JIRA ticket?

    Thank you and Kind Regards,
    Jessie Caparas
    T: +97145172087

    From: Nimer Alhirsh <[email-masked]>
    Sent: Monday, April 26, 2021 9:55 PM
    To: Escalations Dxbteam <[email-masked]>
    Cc: ccbackoffice <[email-masked]>
    Subject: Refund follow up -6280560480-

    External email sender, please take precaution.
    Dear team,

    The order mentioned below refunded as (My credit amount), and the customer confirms that the amount is not available in the same account.

    Kindly give an approval if we can refund the amount as RV.

    Order ID: 6280560480
    Amount: 135 SAR
    RMA: 1000620355

    Best regards,
    NimerAlhirsh
    Backoffice | Crystel
    [email-masked]<mailto:[email-masked]>

    This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C260cf13a4822458cbec108d91aa161ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637570102691711839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=hutabnt6EVKW78zLdyAApXcj56KwCKU%2BGIJSWLm6I7s%3D&amp;reserved=0
    This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C260cf13a4822458cbec108d91aa161ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637570102691721796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oQAHPDqdg9eYUqfqJUuLCQq2tyEQDjVBMpaxzkQnWW0%3D&amp;reserved=0

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com