Subject: RE: Return//6271124827
From: Youssef Amr <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Krizette Masangkay <[email-masked]>, Akshay Berry <[email-masked]>, Claudine Maksoud <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Tue, 18 May 2021 19:42:36 +0000

Dear Apoorv

This one is arranged for tomorrow under reference E189FFB

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International - Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Apoorv Joshi <[email-masked]>
Sent: Friday, May 14, 2021 12:10 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>; Youssef Amr <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; escalations dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; malik ismail <[email-masked]>; Krizette Masangkay <[email-masked]>; Akshay Berry <[email-masked]>; Claudine Maksoud <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: Re: Return//6271124827

Hi Team,

New AWB: 46715758865;E140C0B

Kindly rearrange the collection with customer for the below priority.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 12:46:53 PM
Subject: RE: Return//6271124827

Dear,

Upon checking with our team, the shipment was updated wrongly as collected.
The shipment is still with customer.
Kindly provide new collection reference to re-arrange collection.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

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For a greener planet, please don't print this email unless necessary.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 8:05 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Imran Masih <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return//6271124827
Importance: High

@Abdulrahman Mohamad, SA<mailto:[email-masked]>

When will the below shipment be returned to us?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 8:17 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Imran Masih <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad, SA <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; SanadZ <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return//6271124827

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below return and refund.

Order Date : Feb 5, 2021
Order ID: 6271124827
Tracking ID: 46416440195
Reference id: C15DD6A

Thank you for  your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Imran Masih" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abdulrahman Mohamad, SA" <[email-masked]<mailto:[email-masked]>>, "Ahmad Alawneh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "SanadZ" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Krizette Masangkay" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 3:17:24 PM
Subject: Re: Return//6271124827

Dear Imran,

Kindly advise if any update on the below case.

Regards,
Apoorv

________________________________
From: "Imran Masih" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "SanadZ" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 3:18:16 PM
Subject: RE: Return//6271124827

Dears,

Thank you for contact, kindly note we are checking with concern team, will update you soon,

Regards,
Imran Suleman Masih
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 9:10 AM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Return//6271124827
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi team,

Please note that as per the tracking id the item has been collected on 3/16/2021 however it's still not returned to the warehouse.

Problem Statement:  Late Collection

Order Date : Feb 5, 2021
Order ID: 6271124827
Tracking ID: 46416440195
Reference id: C15DD6A

Assistance Required: Need urgent return to the warehouse so that the refund can be processed.

Issue Description: The return request was created on 15/3/2021 after deleting RMA.

Thanks & Regards,
Seeta Kunwar
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