Subject: RE: Tickets Backlogs - to be actioned urgently
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 17 May 2021 13:15:16 +0000

Hi Shakeeb,

Adding more tickets to this as per the trail email.

Please action the tickets with LSM group name.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

-----Original Message-----
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, April 7, 2021 5:53 PM
To: Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Re: Tickets Backlogs - to be actioned urgently

External email sender, please take precaution.

Hi Imran,

Thank you for sharing this file with us.

Will go through it and do the needful accordingly.

Regards
Shakeeb

----- Original Message -----
From: "Mohd Imran" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>
Sent: Wednesday, April 7, 2021 7:19:29 PM
Subject: RE: Tickets Backlogs - to be actioned urgently

Hi Team,

As UAE SCM is helping us to work upon our pending cases related to 3PL and OLM.

Please find attached remarks as per ticket number. This may help us to close backlog.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

-----Original Message-----
From: Deeksha Dadu <[email-masked]>
Sent: Tuesday, April 6, 2021 7:42 PM
To: Jessie Caparas <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Re: Tickets Backlogs - to be actioned urgently

External email sender, please take precaution.

Hi Jessie,

Sure, will get these auctioned asap.

Regards,
Deeksha

Sent from my iPhone

> On 6 Apr 2021, at 21:09, Jessie Caparas <[email-masked]> wrote:
>
> Hi @Deeksha Dadu<mailto:[email-masked]>
>
> Also attaching the file for your reference as exported few minutes back.
>
> Thank you and Kind Regards,
> Jessie Caparas
> T: +97145172087
>
> From: Jessie Caparas
> Sent: Tuesday, April 6, 2021 7:37 PM
> To: Deeksha Dadu <[email-masked]>
> Cc: Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
> Subject: Tickets Backlogs - to be actioned urgently
> Importance: High
>
> Hi @Deeksha Dadu<mailto:[email-masked]>
>
> We still have open tickets from April 2020 until February 2021.
>
> Can we please get these tickets actioned and closed asap – there are only 661 tickets.
>
> Also found that some of these cases have been last updated from February 2021 causing so much delay with the resolution:
>
> Month Last Updated
> Ticket Count
> Feb
> 23
> Mar
> 363
> Apr
> 275
> Grand Total
> 661
>
> Summary of all cases still unresolved in all groups:
>
> DATE
> Ticket Count
> 2020
> 24
> Qtr2
> 1
> Apr
> 1
> Qtr3
> 3
> Aug
> 2
> Sep
> 1
> Qtr4
> 20
> Oct
> 2
> Nov
> 7
> Dec
> 11
> 2021
> 5595
> Qtr1
> 3668
> Jan
> 94
> Feb
> 543
> Mar
> 3031
> Qtr2
> 1927
> Apr
> 1927
> Grand Total
> 5619
>
> Expecting to get these 661 tickets cleared by Thursday.
>
> Also ensure we take care of all tickets from March 1- 15th over the weekend – there are only 1038 tickets.
>
> Thank you and Kind Regards,
> Jessie Caparas
> T: +97145172087
>
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