Subject: Re: charged extra - 9638754838
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: MOHAMMAD HUMAYUN <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Sat, 8 May 2021 01:08:08 -0700 (MST)

From: "Apoorv Joshi" <[email-masked]> 
To: "MOHAMMAD HUMAYUN" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, April 5, 2021 1:49:10 PM 
Subject: Re: charged extra - 9638754838 

Hi Humayun, 

Please also get the auth code or the card number from the customer for the deducted amounts which are not returned, ask him to check with his bank. 

Regards, 
Apoorv 

From: "MOHAMMAD HUMAYUN" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, April 4, 2021 12:35:04 AM 
Subject: charged extra - 9638754838 

Hi Team, 

Order number : 9638754838 
Ticket : 2343592 

Issue : customer emailed us an informed that for the above order he has been charged 3 times for AED 126.65 customer informed that transaction has been charged on 

28/02/021 EFFECTIVE 03/03/021 - AED 126.65 
28/02/021 -EFFECTIVE 03/03/021 AED 126.65 
28/02/021 - EFFECTIVE 08/03/021 AED 126.65 

However, customer has returned the item and refund was also processed and he confirmed that refund is received but the other two times captured amount was not refunded back for AED 253.30 
Customer has shared the bank statement also. Kindly look in to this and assist. 

Regards, 
Humayun.