Subject: Re: Approval to deactivate RV and process the refund to bank account - 8241739064
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 5 May 2021 03:46:37 -0700 (MST)

Hi Team, 

Please assist to get an approval for bank transfer on the below and getting the RV deactivated. Customer has already been pushed back but he insist for bank transfer saying he paid via cash he wants his cash back in his account. 

Customer has already been shared the return policy. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Fatma Maher" <[email-masked]> 
Sent: Sunday, April 11, 2021 1:52:39 PM 
Subject: Approval to deactivate RV and process the refund to bank account - 8241739064 

Hi Team, 

With regards to Order ID 8241739064,m the customer was refunded as RV for COD order. The customer didn't want the voucher and was asking for a cash refund. The agent responded that we will get the voucher deactivated and reprocess the refund to his bank account. 

Please request for an approval for the same. The amount to be transferred is KWD 6.80 against the voucher id '82417390646027375830'. 

Regards, 
Nikhil.