Subject: Ticket Assigned - Conversation with shami
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 18:10:36 +0000

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shami shami                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shami Bot:  Hi Shami ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507433293            09:49 PM, 02nd May                     shami                    Where do I enter the NS1 code when processing an order?           09:50 PM, 02nd May                   Apoorv                   Hi Shami, My name is Apoorv. Thank you for contacting us. How may I help you?           09:50 PM, 02nd May                     shami                    Hi           09:51 PM, 02nd May                  
    shami                    Where do I enter the NS1 code when processing an order?           09:51 PM, 02nd May                   Apoorv                   Please simply use the promo code under the "Use a Promo code" section and you will be able to apply the code.           09:51 PM, 02nd May                   Apoorv                   This section can be found during checking out.           09:51 PM, 02nd May                     shami                    I tried.. it's not working from morning           09:51 PM, 02nd May                   Apoorv                   Are you getting a specific error?           09:51 PM, 02nd May                     shami                    Yes.. it says invalid and gives a period when this code was used in 2019           09:52 PM, 02nd May                   Apoorv                   Can you please share with me a screenshot of the same.           09:54 PM, 02nd May                     shami                    Will u still be here if I go back to my orde
 r?           09:54 PM, 02nd May                   Apoorv                   Also, may I please know where did you receive this promo code from. We do not have NS1 code running at this time on our website.           09:54 PM, 02nd May                     shami                    I have it on my notification saying it's valid only for today           09:55 PM, 02nd May                   Apoorv                   Can you please share with me the screenshot of that notification.           09:55 PM, 02nd May                     shami                    U will still be here?           09:55 PM, 02nd May                   Apoorv                   Yes           09:56 PM, 02nd May                     shami                    Ok wait...           09:56 PM, 02nd May                     shami                             09:57 PM, 02nd May                   Apoorv                   Thank you for sharing the screenshot.           09:57 PM, 02nd May                   Apoorv                   One mom
 ent please           09:58 PM, 02nd May                     shami                    Ok..           09:58 PM, 02nd May                   Apoorv                   As I can see the following promo code is not active at this time.           10:00 PM, 02nd May                     shami                    Hehe..           10:00 PM, 02nd May                     shami                    Probably a mistake in the system then...           10:00 PM, 02nd May                     shami                    Apoorv since u are here... I have a clarification           10:00 PM, 02nd May                   Apoorv                   Sure please go ahead           10:01 PM, 02nd May                     shami                    I ordered earlier and had requested for returns of 3 items           10:01 PM, 02nd May                     shami                    Paid by card           10:01 PM, 02nd May                   Apoorv                   May I please have the order number.           10:02 PM, 02nd May
                      shami                    Will it be possible to hold the refund amount as a 'credit note' instead of putting it back to my card..           10:02 PM, 02nd May                     shami                    Coz it's an international card and the currency exchange rate will differ           10:02 PM, 02nd May                     shami                    Wait a moment till I get the order number           10:03 PM, 02nd May                   Apoorv                   The refund usually goes back to your original mode of payment however, please let me know the order number and the name of the items you wish to return so I can try to check.           10:03 PM, 02nd May                     shami                    9655791100           10:04 PM, 02nd May                   Apoorv                   Thank you for sharing the order number.           10:06 PM, 02nd May                     shami                             10:06 PM, 02nd May                   Apoorv            
        Please allow me a moment to check your order.           10:06 PM, 02nd May                     shami                             10:06 PM, 02nd May                     shami                    Sorry am troubling u           10:06 PM, 02nd May                   Apoorv                   I have checked and as I can see the items are already collected from you. The refund is going to your original mode of payment.           10:07 PM, 02nd May                     shami                    I called Ur help desk, but the gentleman didn't want to listen to what I was asking him           10:07 PM, 02nd May                     shami                    Yes collected...           10:07 PM, 02nd May                   Apoorv                   I apologize however, once the items are already collected we are unable to check.           10:07 PM, 02nd May                     shami                    Ooh ok Apoorv... That's fine then... Thank you very very much           10:08 PM, 02nd May     
               Apoorv                   The amount will be going to your original mode of payment once processed.           10:08 PM, 02nd May                   Apoorv                   You are most welcome Shami           10:08 PM, 02nd May                     shami                    Alright           10:08 PM, 02nd May                   Apoorv                   Is there anything else I can assist you with today?           10:08 PM, 02nd May                     shami                    U r very helpful           10:08 PM, 02nd May                     shami                    That's all for now           10:08 PM, 02nd May                     shami                    U take care and have a lovely evening..           10:09 PM, 02nd May                     shami                    Bye           10:09 PM, 02nd May                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful evening.           10:10 PM, 02nd May           
         Apoorv                   Take care!           10:10 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2496604